Frequently Asked
Questions
SHIPMENTS & CUSTOMIZATION
How does our Holy McGrail Wine Club work?
The Holy McGrail Wine Club is a membership where you receive quarterly-curated shipments of wine along with member perks like discounts and event access. The Holy McGrail Wine Club bills in February, May, August and November. We still host our Annual Club that ships once a year in September – this club is not open to new members at this time.
How often will I receive Wine Club shipments?
We bill our Holy McGrail Wine Club in February, May, August and November. You may opt to be a pick up member or shipping member. For those who choose to have their wine shipped, we will ship your wine in February, May and November. The August release is billed in August, but held to ship in November, when the weather is cooler. Should you choose to have your wines shipped sooner, we are happy to help accommodate your requests, as needed. Our Annual Club is billed in September.
How long is my commitment to the Holy McGrail Wine Club?
Membership in the Holy McGrail Wine Club includes a one-year commitment, allowing us to carefully plan and curate exclusive experiences and wine selections for our members. While the initial commitment is one year, we hope you’ll continue to enjoy the benefits and remain part of our wine club family for many years to come. Should you choose to suspend your membership after 1 year, we kindly ask that you do so in writing at wineclub@mcgrailvineyards.com
What wines come in a club shipment?
Our quarterly shipments are curated by the winery and often feature new or limited releases before they reach the general public.
Can I customize my Wine Club shipment?
As a Holy McGrail Wine Club member, you have the ability to curate your quarterly shipment to your liking during our 10-day customization window.
How do I customize my order or set wine preferences?
We offer a 10-day customization window where we send an email and text notification announcing our quarterly release. During this time period, you have access to your account that allows you to fully customize the wines you receive that quarter. Should you miss the customization window – as a pick up member, you have the opportunity to swap your wines in person, within 60 days of billing, for wines that are greater than or equal to what has been billed. You are always welcome to email our Holy McGrail Wine Club team, if you need assistance during this process at wineclub@mcgrailvineyards.com.
Can I skip a quarterly club shipment?
You may skip a quarterly release by making arrangements with our Holy McGrail Wine Club team. We ask that this notice be made in writing at wineclub@mcgrailvineyards.com. Please note that your club benefits, which include complimentary wine tastings, discounts, event tickets, etc., will also be paused during your hold.
Can I belong to more than one wine club or add extra wines?
While we only offer our quarterly Holy McGrail Wine Club at this time, you are always welcome to order additional wines during your club allocation window and/or throughout the year! For those who are local to McGrail, we do offer a surprise subscription service called ROOTS. ROOTS is delivered to your doorstep the 3rd Wednesday of each month in either 2 ($60+ tax) or 4 ($100 + tax) bottle quantities. The wine delivered is a surprise to you! There are no discounts associated with the subscription service or time commitment. Delivery service is available to the following cities; Livermore, Pleasanton, Dublin, San Ramon, Danville, Brentwood, Discovery Bay, Tracy, Manteca and Ripon!
When will my card be charged and how much will the shipment cost?
Our Holy McGrail Wine Club is billed in February, May, August and November. You will receive email and text notifications prior to billing. Depending on how many bottles you receive quarterly, depends on how much your quarterly shipment is. Ex. 3 bottles/qt ($130-$160).
MEMBERSHIP AND BENEFITS
What do you get with a wine club membership?
Our Holy McGrail Wine Club members receive exclusive benefits, which include 4 complimentary traditional tastings on each visit, discount on 4 elevated tastings, discounts on events and wine purchases, member only pricing on shipping, plus other perks throughout the year!
How much does it cost to join a wine club?
While there is no initiation fee to join, you are just required to make your first purchase the day you join. For example, if you are signing up for 3 bottles/quarter, you would purchase 3 bottles the day you join!
Is there a minimum purchase or commitment to join?
Your minimum purchase would be the number of bottles you are signing up for per quarter. Our Holy McGrail Wine Club membership is a minimum of 1-year commitment but we hope you stay longer and become apart of our family for years to come!
What discounts do wine club members get at McGrail?
Holy McGrail Wine Club members discounts range depending on the number of bottles per quarter you are signed up. 3 bottles/quarter = 15%, 6 bottles/quarter = 20% and 12 bottles/quarter = 25%..
How many complimentary tastings do members get?
Holy McGrail Wine Club members receive 4 complimentary traditional tastings each visit.
How many guests can I bring to winery events as a member?
Member event allowances vary, often including a set number of complimentary or discounted guest tickets. McGrail includes four complimentary tickets to Wine Club pickup parties and special pricing on four tickets to most events, while the Wine Club Appreciation Party is limited to two people per membership.
Can I share my membership or do my guests get benefits?
Wine club memberships and discounts are generally non-transferable and require the member to be present. At McGrail, your partner is also considered a member and counts as a guest, but discounts are not shared and the member must be present for benefits to apply.
Can I give a wine club membership as a gift?
How does the Wine Club Member discount for Winery Event tickets work?
- Log in to Tock using your Wine Club email address. [Feel free to give us a call if you’re unsure of what it is!]
- Select your event and tickets in Tock.
- Proceed through the booking process.
- At the final checkout step, your Wine Club Member discount will automatically be applied to up to four tickets.
- Review your discounted total before completing your purchase.
PICKUP MEMBERS
Can I pick up my wine club shipments at the winery instead of having them shipped?
Yes, wine club shipments can be picked up. We kindly ask that you pick them up within the calendar year, as storage is tight at the winery.
How long will the winery hold my pickup order?
McGrail Vineyards will hold your wine for up to 1 year. After that, wine will be packaged and shipped to you for an additional charge.
How will I know when my pickup order is ready?
During club release time, we will send email and text messages that will notify you of the time line, which will include when the wine is available for pick up.
What if I am unable to pick up my wine?
If you are unable to pick up your wine, you may reach out to our Holy McGrail Wine Club team at wineclub@mcgrailvineyards.com to make other arrangements.
Can I exchange wines when I pick up my order?
You may swap your wines for greater than or equal to the value of what was billed. Swaps are only allowed on current releases.
What happens if I never pick up my wine club release?
Unclaimed wine is usually shipped or, after a long period, may be forfeited. At McGrail, releases not picked up within 90 days are shipped for an additional charge, and if a shipment is undeliverable and there is no response within 14 days, the wine is considered abandoned with no refund.
SHIPPING
Can a winery ship wine to my state?
Most US states permit direct-to-consumer wine shipping, but the rules vary and some states restrict it, so availability depends on where you live. Let us know where you live and we can let you know if shipping is permitted!
How much does wine shipping cost?
Holy McGrail Wine Club members receive exclusive shipping rates. 1-5 bottles is $20, 6-11 bottles is $10 and 12 bottles (full case) is $5.
Do you have to be 21 or be home to receive a wine delivery?
Yes, wine deliveries legally require an adult who is 21 or over to be present to sign, since carriers cannot leave alcohol unattended. McGrail shipments follow this same requirement, as all US wine deliveries do.
What happens if I miss my wine delivery?
If you miss a delivery, you can usually contact the carrier to reschedule or hold the package at a nearby pickup location. McGrail recommends reaching out to the carrier to arrange a hold at a local pickup point.
How do I change my shipping address?
You can request a shipping address change via our website or by emailing wineclub@mcgrailvineyards.com
Can I redirect a shipment as a gift to someone else?
Yes, you can reroute a shipment as a gift if you arrange it before billing. McGrail allows this before the release is charged, by contacting wineclub@mcgrailvineyards.com or 925-215-0717.
What happens to wine shipped in very hot or cold weather?
Extreme heat or cold can damage wine in transit. We monitor the weather and delay shipping when conditions are risky. McGrail watches for extreme temperatures and waits to ship until conditions are favorable for the wine to travel safely.
Can I choose a specific delivery date, and do you ship internationally?
Carriers generally cannot guarantee an exact delivery date or time, however, we are happy to work with you to find the best delivery date. At this time, we do not ship internationally.
CANCELLATIONS
Can I cancel my wine club membership, and how?
Yes, you can cancel your membership at any time after the 1-one year commitment. To cancel a McGrail membership, email wineclub@mcgrailvineyards.com and the wine club manager will process the request. If you would like to cancel prior to the 1-year commitment, you are charged for any complimentary tastings and discounts you received as a member.
Is there a cancellation fee for a wine club?
At McGrail, there are no cancellation fees once you have fulfilled the one-year commitment, but cancelling earlier means you are charged for the discounts and complimentary tastings you received.
Is there a minimum commitment before I can cancel?
There is a 1 year commitment without penalty.
What happens to wine I have not picked up when I cancel?
Unclaimed wine at cancellation is typically shipped or must be collected within a set window. Any wine left on property for 30 days will be considered abandoned with no refund.
What happens if my payment is declined?
A declined card usually means the shipment is held, and repeated failures can end the membership. At McGrail, a declined card means you will not receive that shipment, and more than two declined orders in a row will result in cancellation of the membership.
Can I skip or pause a shipment instead of cancelling?
Yes, you can pause a shipment in lieu of cancelling. This request must be in writing to our Holy McGrail Wine Club team at wineclub@mcgrailvineyards.com Please note that your wine club benefits and discounts will also be paused during this time frame.
Can I rejoin the wine club after cancelling?
You are always welcome back at McGrail! In fact, we hope you will join us again, when the time is right for you!. If you would like to return to the Holy McGrail Wine Club, you can sign up again or reach out to wineclub@mcgrailvineyards.com or 925-215-0717.